For too long software vendors have neglected the importance of ensuring customer success beyond go-live. Recognizing that the greatest business impact comes from getting the most from software throughout its lifecycle, IFS has introduced two new service offerings aimed specifically at helping customers maximize what their software can do and deliver. These offerings are designed to complement IFS’s fast-growing partner ecosystem and ensure ongoing customer success.
The offerings are differentiated to cater to the needs of any business—from global enterprise-scale organizations looking to work extensively with a dedicated customer success team, to mid-sized companies that want right-sized application management and support (AMS) on an ongoing basis.
The new offering builds on IFS Gold and Platinum support and comprises IFS Select, IFS Success, and IFS Tools and Methodologies. Depending on the desired level of proactiveness and focus on business-oriented outcomes, customers can choose the model that suits them best.
IFS Select is the ultimate engagement from IFS. It is a holistic services framework for customers that place IFS at the center of their business strategy.
IFS proactively supports every element of a customers’ business from enabling data-driven strategic decision-making based on real-time data, to ongoing business support, on-site enterprise architects, IT change management, and everything in between.
IFS Select empowers customers to drive excellence in all areas of their business, aligning strategies between the both organizations and maximizing value in all lifecycle phases.
IFS Success provides a services framework that allows customers to choose the outcome-based service components that they need relevant to their business priorities. IFS is continuously improving the ways in which the software is deployed and utilized. The IFS methodology has been extended to include post-go-live value realization and value maximization phases to reflect customers’ evolving business needs.
In addition, heavy investment has been made in the IFS Solution Composer to visualize IFS solutions as well as in the IFS Industry Accelerators to help customers go live better, faster, and adopt the software in the most cost-effective ways. Many customers have already benefited from significant reductions in time, cost and an enhanced return on investment.
“Our focus, as always, is on accelerating time to value for our customers,” IFS Senior Vice President of Consulting Stefano Mattiello said. “Beyond this we want to ensure that we empower our challenger customers and align to their business imperatives by offering a set of services that allow companies to drive incremental value from their IFS solutions beyond implementation. We are therefore providing a holistic set of services that allow for full lifecycle value creation. This is a clear statement that we are totally focused on our customers and drive more business benefits.”
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations.
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