Putting customers first, Emirates has updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets.
Adnan Kazim, Emirates’ Chief Commercial Officer said: “The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation. We understand that explaining and unravelling all of that is confusing and frustrating for customers. “We sincerely hope that our customers will choose to rebook and fly with us again at a later time, and that is why we’re offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service.
Any fees for making a change to the tickets will be waived for tickets issued till May 31, 2020 for travel up to August 31. 2020.
However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage.”
Emirates is offering three options to its customers affected by flight cancellations and travel restrictions:
1 - Keep your ticket: all Emirates tickets booked before May 31, for travel up to August 31 will be automatically extended for 760 days. Customers holding such tickets can be assured their tickets will be honoured, and they can rebook when they decide to travel.
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