The prolonged curfew in Colombo and Gampaha districts gravely limited the access to vehicle servicing and repairs. LAUGFS Car Care, the first to initiate an operational model to reach out to customers that were confined to their homes.
The LAUGFS Car Care mobile service concept allowed all motor vehicle owners to reach out to technical professionals through Facebook or the dedicated hotline and state their need for service, thereafter customers were provided with an appointment, which was honoured within 24 hours of making the request.
Once a customer had made their appointment, the LAUGFS Car Care team visited their residence to fulfil the service requirement. The services that were offered through this mobile service were mainly three-fold.
The mobile service teams provided this service in all of Colombo extending up to Panadura, Piliyandala, Kottawa, Hokandara, Malabe, Mahabage and Galle Road, with plans to expand due to popular demand.
LAUGFS Car Care laid special emphasis on the safety of their customers and employees, therefore all employees that visited homes used protective gear to defend against any form of contamination. Before the mobile unit was sent out for an appointment, the entire vehicle, tools and machinery used were sprayed to decontaminate and sanitize. The teams kept minimum contact with the vehicle interior for safety of both the customer and the crew.
Commenting on the new model, Niroshan J. Pieries, Chief Executive Officer of LAUGFS Lubricants Ltd and LAUGFS Petroleum (Pvt) Ltd, said, “At LAUGFS Car Care, we are constantly developing new methods and models to cater to the needs of our customer. The mobile service model was our latest initiative in ensuring that we can serve our customers no matter the circumstance. Our customers always come first and we wanted to invent a mechanism that ensured an uninterrupted service fromLAUGFS Car Care despite the challenging operational environment.”
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