Fairfirst Insurance has introduced a revolutionary virtual assessment technology known as Click2Claim (C2C), where a policyholder is able to conduct a self-inspection of the damage virtually, by converting their phone camera into video mode.
Via C2C, Fairfirst has become the fastest claim settler in the country by assessing and settling motor claims instantly, thus enabling the company to settle 1,100 claims within an hour and 1,800 claims within a day on a monthly basis.
In setting new standards in insurance, the company believes its core job is to settle claims and it does so efficiently by being fair and fast in its dealings so that people can get back on track without hindering their progression in life. In a time where customers are used to claims being predominantly handled via an assessor visiting the accident site, Fairfirst’s proactive approach set new standards in the market. The company redefined the whole claim settlement process by completely eliminating the time wasted at the accident site waiting for an assessor. Further, it fast-tracked the claim settlement process by providing instant claims.
For customers with Fairfirst, this hassle-free process starts by customers calls being answered in under three seconds by a 24/7 Call Centre to guide customers on expediting their claims.
Thereafter, the claims experts come onboard to take on the process of handling all claim intimations virtually. Therefore, in the unfortunate event of an accident, the customer has to contact the Fairfirst call centre who will connect the call through to the claim experts to start a video-based assessment of the damage on a real-time basis.
As this process is done through the help of smartphones and data connectivity, a customer’s claim can be assessed and paid in full in less than 10 minutes, depending on the nature of the damage.
Fairfirst also makes sure that every step of their customer’s journey is uplifted in an empathetic manner through their additional value-added services.
Being the most innovative insurer makes the road ahead clear for Fairfirst and much more convenient for customers.
Despite being a relatively young brand, Fairfirst Insurance has secured a strong foothold in the market while leading digital disruption in the industry.
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