Department of Motor Traffic (DMT) is launching a major digitalization drive to provide a speedier service to the public mainly in the Driving License issuing section. They also plan to ‘go paperless’ soon.
The Department has also planning to build a payment gateway to move from using cash to plastic.
“We will soon bring the Transport Medical institute to link with our Driving License system for which the discussion have started. Later National Identity Card office, and several other government offices too will be linked to us. This will also minimize documentation forwarding from the public and reduce proving fraudulent information,” said Commissioner Driving License, Department of Motor Traffic, B. A. D. D. W. Siriwardane.
She said that in addition they also want to bring all the 25 regional offices of Department of Motor Traffic ‘online’ enabling them to share information.
Siriwardane said that a lot of people who seek their services are ignorant as to what procedures should be followed and documentation is needed. “For this we will soon have an updated trilingual website offering all step by information to the public.”
This step will eradicate unauthorized people contacting applicants as they would be guided by our prior information on the web.
In Werahera the one day driving license issuing process has been temporary halted due to the COVID-19 situation. However, we are now issuing a temporary.
“However we give a ‘temporary Driving License to ‘drive’ until the original (now printed by Sri Lanka Army) is delivered by the Postal Department.”
However, the services provided by the head office including motor vehicle transfers and the Vehicle Registration will be provided through the Jaffna, Anuradhapura, Kurunegala, Gampaha and Hambantota district offices, with the aim of minimizing the inconveniences faced by the public
“We have also adopted services of health measures firstly to safeguard our 126 member staffer as well as customers. Prior online appointment schemes too have been introduced in a bid to streamline work and a hotline is on the cards.” To offer an even better service and to work with a more positive mindset, several staff training programmers too are conducted.
“We also encourage the public to visit our 25 regional officers and get their mattered attended to rather than coming to Werahera as the same service is offered by them regarding driving licenses.”
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