Litro Gas has always strived to maintain a close relationship with its customers that relationship acquired a new and tech driven dimension with the launch of the Litro Gas App recently.
The formidable strength of Litro Gas in the market, achieved with a 75% market share and a customer base of 4 million and growing, translates into a wide outreach throughout Sri Lanka, giving the Company a unique advantage and an unparalleled access to consumers.
The Litro Gas customer delivery mechanism, activated through a strong customer centric approach at work across a network of 35 distributors located island-wide, 1,500 home delivery hubs and 11,000 point of sale locations, has entered a new phase of growth and access with the Litro Gas App.
“Harnessing of technology to get closer to our customers is a key function for us in everything we do”, says Anil Koswatte, Chairman and CEO Litro Gas Lanka Ltd and Litro Gas Terminal Lanka (Pvt) Ltd, “In an era when customers choose to use their smartphone or tech device to connect with the services they need, introducing the Litro Gas App adds tremendous value to our customer centric approach.”
Litro Gas brings a unique legacy to the energy industry in Sri Lanka – one that combines its multinational heritage with efficiently managed state ownership enterprise status. It’s a combination that has proven to be a text book scenario of a perfect private-public partnership, one that is clearly focused on enhancing the customer experience at multiple levels of engagement.
Technology is clearly an advantage for a Company with a turnover of Rs 45 billion – it drives every aspect of the business and empowers a strong and efficient team to deliver exceptional results to the customers, while ensuring that safety and industry best practices are heeded.
As the Government’s journey of prosperity and development gets under way, Litro Gas has a tremendous role to play in such a challenging national undertaking “We have a mission to achieve in uplifting the living standards of the people who are not yet using LPG as a clean energy source.”
This process is already empowering plantation communities where firewood has been replaced by domestic gas provided by Litro Gas “It is an improvement to the community that captures the spirit of true development and progress.”
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