Laugfs Holdings bagged an award for its pioneering GnTracker device at the Asia Pacific ICT Alliance (APICTA) Awards 2016 held recently in Taipei.
This recognition comes following the accolades received at this year’s National Best Quality ICT Awards (NBQSA) for this innovative product developed by the Group IT team of Laugfs, who also clinched the Chairman’s Appreciation Award.
The GnTracker device was in-house developed as a remote tracking solution to better enhance the service delivery of Laugfs International, the authorized agent for Yamaha and Airman generators. The service calls for generators are usually triggered by the customer, after which the maintenance team at Laugfs International respond with the necessary services, as is the practice with most after-sales service providers in Sri Lanka.
The GnTracker device now allows the maintenance teams to remotely monitor and track generator performance, and proactively trigger service calls, transforming the customer experience.
As an effective and scalable solution, the GNTracker is the first of its kind to be developed in Sri Lanka and is faceted with features that make it an ideal solution for other organisations and industries as well. The GnTracker unit can be attached generators, but to any equipment, which requires triggered alerts and other important information related to the device’s operation. As a result, this new product solution can be applied in many different industries, irrespective of the product or brand, making it a highly scalable product.
Held in Taipei, Taiwan, the APICTA Awards 2016 saw over 1,000 participants from 19 countries, competing in 17 Application Categories. The awards ceremony, which has been likened by many to the ‘Oscars’ within the ICT Arena, promotes and recognises excellence in Information Communication Technology (ICT) innovations and encourages the development of indigenous ICT solutions for the global market.
“Our success at APICTA Awards 2016 is the result of the intrapreneurial culture that has proven to encourage innovation and creativity within Laugfs. The GnTracker is a concept that stemmed during a meeting with our Chairman, which our teams have been able to effectively develop into a scalable product,” Laugfs Holdings Chief Information Officer, Indika Gunawardena said.
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