Fairfirst is upgrading its technology backbone to a state-of-the-art, best-in-class, technology platform that will make the customer journey at Fairfirst much better. This comes as no surprise as Fairfirst places itself as among the most innovative and tech-driven service brand in the industry hence taking a lead role in its tech-driven agenda with the support of a design-led thinking culture.
In mid-July, ‘Project Butterfly’ went live at Fairfirst. The first line of business that went live is Personal Accident Insurance policy. And very recently the Marine Insurance policy went live as well. Other portfolios are sequenced and will continue to be rolled-out over the next few months.
Project Butterfly is a business transformational project that was implemented to replace a 23-year-old legacy system. The new technology platform is a state-of-the-art IT system deployed by one of the top-most global technology vendors and with serious financial investment which has taken the company’s infrastructure to a whole new level
Clement Fernandopulle, Chief Technology Officer, Fairfirst Insurance said, “We embrace a design-led thinking culture and in this way, we are able to focus on a tech-driven agenda. Project Butterfly is one such technological achievement that extends the flexibility of our work processes to our teams, business partners and customers. We make sure that whatever breakthrough we make has an equal benefit across all functions.”
They say a business is only as happy as its people which is quite so with Fairfirst’s new system bringing about new benefits and features. The expectation of Project Butterfly is to improve a myriad of areas related to 5 key components:
Moderniz, Modernizing and replacing in-house systems to incorporate more functionalities and advanced technology. Consolidate, Removing of redundant technologies and consolidating technology platforms as applicable. Standardize, Standardizing all operational functions in to a single core system. Centralize,Centralizing functions to the extent possible considering regulatory requirements. Optimize, Optimizing systems by re-engineering the application landscape and processes around it.
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