Sri Lanka Insurance receives commendation certificate under the Large Scale Service category for the performance excellence at the National Quality Awards 2019.
The awarding ceremony was held on August 21, at the Nelum Pokuna Mahinda Rajapaksa Theatre with the participation of President Maithripala Sirisena. The Sri Lanka National Quality Award is an annual Award organized and implemented by the Sri Lanka Standards Institution (SLSI) to recognize Sri Lankan Organizations that excel in quality management and quality achievement.
Sri Lanka Insurance is the first and the only insurer to receive the honour of being endorsed for performance excellence and awarded with a Commendation Certificate in the insurance industry of Sri Lanka.
The National Quality Awards will be awarded to applicants after evaluating seven criteria based on the internationally acclaimed criteria used for the Malcolm Baldrige National Quality Awards in the USA. The evaluation criteria consist Leadership, Strategy, Customer focus, Measurement, Analysis and Knowledge Management, Workforce Focus, Operations Focus and Results of the applicant organization. The award emphasize the fact that Sri Lanka Insurance is striving to uphold the service standards maintained over the past five decades and is on a mission to enhance the level of service experience provided to the customers being in the forefront of the insurance industry of Sri Lanka.
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