The Hatton National Bank (HNB) has appointed senior banker Kalum Wijesooriya as its new Chief Employee Experience Officer and Vindhya Wijegunawardane as Customer Experience Officer. The new appointments will ensure differentiation through excellence which the Bank considers a crucial and most important element in its value proposition.
Wijesooriya will spearhead the Bank's initiatives to create a responsive reach out channel to its over 4000 employees from across the country and inspire them into unleashing their fullest potential at the workplace.
“My appointment is part of a clear strategy from the Bank to take HNB's employee brand to even greater heights. My first priority is to listen to the voices of the Hatna family and my mandate is to pave the way for a constructive dialogue that in turn facilitates meaningful action that would usher in greater sense of fulfilment and team identity.”
Wijegunawardane as the Bank's Customer Experience Officer will provide strategic direction and leadership to the Bank's customer service teams to leverage customer insights and adopt an integrated suite of transformational initiatives designed to enhance the customer experience. She will also ensure consistency in service across all of the bank's touch points and ensure that back office processes are attuned to providing an unparalleled service experience to customers.
Wijesooriya, counts 25 years at HNB and continues to function as Deposit Mobilisation and Remittances AGM in addition to his new role. Wijegunawardane has over 20 years nin the service industry and hails from the Telecom and BPO industry.
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