Emirates, the world’s largest international airline, is concluding another banner year of growth and innovation, marking significant milestones across its fleet, network, and product innovation initiatives, cementing its position as a market leader and industry trendsetter.
Since January 2017, Emirates has carried over 59 million passengers. The airline served over 63 million meals on its flights departing Dubai*, and moved over 35 million pieces of baggage in Dubai to its network of 156 destinations.
Emirates registered over 3,600 passenger flights on average per week, or over 191,000 flights in 2017, travelling more than 886 million kilometres around the globe, which is equivalent to over 16,000 trips to Mars.
Reflecting on the year, Sir Tim Clark, President Emirates Airline said: “Despite the ups and downs of 2017, Emirates delivered steady growth and we have come out stronger and even more resilient. Throughout the year, we challenged convention and acted nimbly to mitigate challenges and maximise opportunities. We implemented initiatives to boost revenues, trim costs, and used emerging technologies to make our business and operations more agile, without compromising on quality or service. We enter 2018 with optimism, and an unflagging drive to keep raising the bar in terms of customer experience and business performance.”
Emirates grew its fleet by 21 new aircraft in 2017, with 9 A380 and 12 Boeing 777-300ER deliveries, rounding off the year with 269 aircraft, and 243 aircraft pending delivery. The airline also retired 11 aircraft over the course of the year.
The airline marked 9 years of A380 operations and also celebrated its 100th A380 delivery milestone in November, strengthening Emirates’ position as the world’s largest operator of the iconic double-decker aircraft. The Emirates A380 has carried over 90 million passengers since its introduction in 2008.
Powering its fleet expansion and future growth, Emirates made global headlines at the Dubai Airshow when it placed a US $15.1 billion for 40 Boeing 787 Dreamliners. The order will enable the airline to maintain a young and efficient fleet, complementing its Boeing 777 and A380 fleet by providing more flexibility to serve a host of new destinations and help unlock further growth.
To meet the growing demand for highly skilled commercial pilots, 2017 also saw the opening of the Emirates Flight Training Academy, one of the most advanced aviation training facilities in the world providing a complete integration of next-generation flight training. Emirates’ investment in the academy underscores its commitment to support and develop pilots for its own operations as well as for the broader aviation industry.
Emirates expanded its network to 156 destinations in 2017, with the addition of three new passenger destinations: Newark, USA via Athens; Zagreb, Croatia; and Phnom Penh, Cambodia.
Emirates pursued its product and service goals in 2017 with an unwavering focus on providing a strong customer-centric proposition.In November, Emirates unveiled its game-changing, fully enclosed Boeing 777-300ER First Class private suites, part of a multi-million dollar upgrade that saw enhancements across all cabin classes.
Making it easier for customers to access their flight information and manage their travel, Emirates launched a completely redesigned mobile app and web experience which included a more simplified booking process, check-in experience, Live Chat options, as well as instant redemption options for Skywards members.
Emirates’ continual efforts to deliver the best possible customer experience were rewarded when it was recognised as the Best Airline in the World in the inaugural TripAdvisor Travelers’ Choice® Awards for Airlines.
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