Sri Lanka’s national consumer rights and protection has embraced the digital era with the launch of its facebook page and expanding to a new territory in the services sector.
President Maithripala Sirisena has launched the digital CAA platform with the opening of “http://ift.tt/2mzIMJW” at the Colombo event of 34th World Consumer Rights Day (WCRD) held at the Nelum Pokuna theatre. “When we talk of Sri Lanka’s food items and other goods on sale, it is questionable of the producers’ and suppliers’ duties and responsibilities towards the consumers. Food standards determine the health standard of people of a country,” President Sirisena said.
“The quality and standards of food and beverages consumed by citizens of a country is a key determinant in its development. We know of the situation prevailing in Sri Lanka’s domestic market.Rather than through orders of the state to regulate these suppliers, the heads of supplying companies themselves have a humanitarian responsibility to ensure the quality of these products. A market supplier or businessperson is always a consumer too but a consumer is not always a supplier. Therefore the limited number of CAA inspectors are not sufficient to monitor the entire market situation in the country.
The producers, consumers and sellers who are joining the new digital technology and revolution today needs to take such factors into their consideration. While urging all Sri Lankans to fulfil their market related responsibilities personally as well as institutionally, today I extend my best wishes to CAA and its new consumer digital initiative,”the President said.
Minister Rishad Bathiudeen,said bulk of the pending court cases by CAA against errant traders have been cleared in the last one and a half years.The CAA carried out 21873 raids in 2016 supporting Sri Lanka’s consumer rights. Recognising that not only products, but service sector too is a major force in our consumers, we are planning to expand our consumer protection and raids to Sri Lanka’s service sector next,” The World Consumer Rights Day (WCRD) was initiated as a result of US President John F. Kennedy’s speech to US Congress on Consumer Rights, delivered on 15 March 1962. The first WCRD was observed in 1983.
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