Hatton National Bank PLC (HNB) was declared the Best Retail Bank in Sri Lanka at the prestigious Asian Banker Excellence in Retail Financial Services Awards 2020, marking the 11th occasion that bank has emerged as winners.
The award was presented to HNB in recognition of the bank’s sustainable growth and continuous improvements in processes, products and services amidst a challenging macroeconomic environment.
“Our unparalleled products and services, the dedication of Team HNB to continuous pursuit of excellence, and always placing ‘HNB customers first’ is at the heart of our success. In the face of the unprecedented COVID 19 pandemic, my team has demonstrated utmost commitment, making sacrifices to ensure business continuity and to serve and support the customers in distress,” said HNB Managing Director/CEO, Jonathan Alles stated
“As we move ahead on our Everest Bank Transformation journey, digital transformation would play a pivotal role, and our retail banking proposition would be further augmented providing a superior experience to our valued customers.”
Retail banking is a flagship segment for HNB which caters to the needs of over 2.5 million Sri Lankans island-wide.
The bank is currently in the process of implementing a multipurpose Digital Layer that will allow the bank to launch Digital Banking products in quick time to the market. This will further enable the bank to work closely with Fintechs in the market and carry out an easy technological collaboration for product /service launch.
HNB’s technology leadership was another feature which helped secure the bank’s victory through the launch of breakthrough platforms. “In recent years HNB has released a flurry of technology-enabled banking products and services as part of an ongoing Bank Transformation programme. These enhancements have added significant value across the board.”
“Partnerships are another essential component of HNB’s success in retail banking, coupled with product innovation and value addition to existing products.” The Bank has already extended substantial relief to clients in the form of Debt Moratoriums, Working Capital loans at concessionary rates, reduction in minimum payments on Credit Cards, etc.
HNB is one of the most awarded Banks in Sri Lanka, being ranked among the Banker Magazine’s Top 1,000 Global Banks for three consecutive years as well as being adjudged by Euromoney Magazine as Sri Lanka’s Best Bank in 2019. Last year, HNB was also adjudged ‘Best Managed Bank in Sri Lanka by the prestigious Asian Banker Magazine while the Bank’s Managing Director/CEO, Jonathan Alles was conferred with the Asian Banker’ CEO Leadership Achievement’ award.
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