Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, launched an Artificial Intelligence (AI) powered personal voice service skill to support its expansive product service framework.
For the first time in Sri Lanka, this service simplifies human interaction with voice and natural language by using Natural Language Processing (NLP), an emerging technology used by Amazon’s artificial intelligence. The service is set to revolutionize selfcare experience with the addition of a futuristic yet human centered technology platform. The skill will assist users with tasks such as checking bill related information and DTV channel related information.
Along with the ability to assist users with numerous Dialog selfcare related tasks, the AI based skill is easily accessible by any customer with Amazon Alexa enabled personal voice assistant devices such as; Amazon Echo, Echo dot, Amazon Echo Prime, Echo show.
This service is currently available to Dialog mobile users and supports the English Language.
The Dialog AI based personal voice service will expand to support Sinhala/Tamil languages along with other functionalities on the award-winning Dialog self-care app by the first half of 2018.
Users of Amazon Echo devices can experience this service by enabling the Dialog skill on Amazon’s Alexa app or on Alexa’s web interface by simply saying, “Alexa, open Dialog”.
Speaking at the launch, Sandra De Soyza, Group Chief Customer Officer, Dialog Axiata PLC said, “At Dialog, we constantly look for ways to enhance customer experience with every interaction, and the introduction of this revolutionary technology is a natural step in the direction of convenience and seamless operations for consumers and agents alike. With the use of Artificial Intelligence and Machine Learning we will leverage the very latest in technology when serving over 12 million Sri Lankans across the country.”
The winner of six Global Mobile Awards, Dialog has the distinction of being voted by Sri Lankan Consumers as the Telecom Service Provider of the Year for six years in succession at the SLIM-Nielsen People's Choice Awards.
Dialog was also voted by Sri Lankan consumers as the Internet Service Provider of the Year, and has topped Sri Lanka’s Corporate Accountability rankings for the past six years in succession and is an ISO 9001 certified company.
The Company has received numerous local and international awards including the National Quality Award and Sri Lanka Business Excellence Award.
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